Emails go to the address on your Submi account. Each one links to the page it is about, usually your dashboard.
About your plan and campaign
Sent because of something on your account.
| When | |
|---|---|
| Your plan is active | When your payment is confirmed. Dodo Payments sends the tax receipt separately, as merchant of record. |
| Your listings are waiting on your product profile | Once, if your profile is still not approved a day after you pay. |
| We have started listing your product | When your campaign starts. |
| Your first listings are live | When the first listings go live, naming a few of them. |
| Progress: how many of your listings are live | At 25%, 50% and 75% of your target, once each. |
| Live so far, and how many to go | When the first pass over your directories is done and your target is not met yet: what is live, what waits on directories, what waits on the badge. |
| Done: your live listings | When your target is met. |
| Your campaign has stopped | If a payment is refunded or reversed through your bank. |
About the badge
Only if you use the badge.
| When | |
|---|---|
| The badge is no longer on your site | Once a day while the badge cannot be found, with the date badge directories will be swapped. |
| Directories swapped for ones that do not need the badge | When the badge was missing for 48 hours and the swap ran. |
| The badge is back on your site | When it is found again. |
About indexing and tools
Receipts and reports you asked for, plus one reminder.
| When | |
|---|---|
| Index credits added | When a credit purchase is confirmed, with your new balance. |
| Live listings not indexed yet | On Foundation: once, 14 days after Start, if some live listings have not been sent for indexing. It carries an unsubscribe link. |
| Index credits left | On Foundation: once, at the same time, if your balance is low. |
| Your gap report | When a gap analysis scan finishes. |
Questions
- Can I reply to an email?
- Write to hello@submi.io from the address on your account. A person reads every message.
Still stuck? Email hello@submi.io. A person reads every message.